Frequently Asked Questions

​​​Frequently Asked Questions
How many appointments are there? What is the length?

There are several appointments available throughout the day in 15-minute increments.


Where do the appointments take place?

The meeting will take place at the exhibitor's exhibit space. Delegates – please ensure you plan ahead to be at the booth space on time for your appointment. Exhibitors – please ensure you are ready and waiting at your exhibit space at the meeting time.


Is this program mandatory?

Although participation is recommended, it is not mandatory. The program is designed to fulfill the needs of attendees who want to book individual appointments with exhibitors.


Is there a cost to participate?

No, there is no cost to participate in this program.


Who initiates the appointment booking?

Only attendees may contact exhibitors to request an appointment. Exhibitors are asked to express their interest in participating in the program and set their availability to meet with delegates. Delegates can then set up a meeting time based on interest and availability.


As an exhibitor, how do I set my availability?

Just follow these steps:

  • Click "Set My Availability"
  • Check off any blocks of time when you know you won't be available (note: if you uncheck these blocks of time, it will re-set you as open for bookings)
  • Click "Save" to save changes


As an attendee, when and how do I book my appointments?

In early September, all attendees who have opted in to this program will receive a link to begin booking appointments with exhibitors who would have already set their availability. Through this link, you will have full access to the appointment booking system.

Simply follow these four steps to set up an appointment with an exhibitor:

1) Set your availability

  • Click "Set My Availability"
  • Check off any blocks of time when you know you won't be available (note: if you uncheck these blocks of time, it will re-set you as open for bookings)
  • Click "Save" to save changes

2) Determine who you want to meet with
  • Click on the "Request an Appointment" tab
  • Select the company you want to meet with by searching for them under the “Company” section on the right hand side of the page
  • Select the name of the individual you want to meet with from the drop down sub-menu (note: if you’re unsure of who the most appropriate contact is for you to meet with, you will see a description of each individual once you select that name. This should help guide you.)
  • The page will refresh showing available time slots that match with yours

3) Select the date and time
  • Select the date and time you wish to meet with an exhibitor under the "Schedule" section on the left-hand side of the apge
  • Click the corresponding "Open" button
  • ​Once selected, the date and time field will automatically populate under the “When/Where” section with that information
  • Note: All appointments will take place at the appropriate exhibit space at the agreed upon time/date
4) Complete your request
  • Enter any comments/notes about the meeting in the "Note" field
  • Select "Request an Appointment" to complete the booking


What happens after I request an appointment?

Once a request is sent, an email notification is sent to the individual you wish to meet with, and the request will appear online under your "Pending Appointments". When the appointment is accepted, it will move under your "Confirmed Appointments"


As an exhibitor, when and how do I accept appointments?

When delegates request an appointment with you, you will receive an email giving you the option to accept or decline.


I did not opt-in to the program when I registered, can I still opt-in?

Yes, you can opt-in to the program at any time. Please contact info@healthachieve.com to complete your request.


I no longer want to participate in the appointment program, how do I opt-out?

You can opt-out of the program at any time. Visit the ‘Help Steps’ tab within your appointment system link provided and click on ‘Opt-out at any time’.

If you require assistance, you can also contact info@healthachieve.com to complete your request.


When does the appointment program close?

The program will close on Wednesday, November 1, 2017. All appointment requests must be submitted by this date.


Any suggestions on how to manage the bookings?

Use the print functionality to provide a detailed list of your confirmed appointments so you can bring it onsite with you.

Give yourself enough time! The show floor is extensive and we recommend giving yourself time in between each appointment.  Please refer to the floor p​lan​ before making appointments to get a sense of how long it will take you to get from one appointment to another​.